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1.0 We reserve the right to change these Terms and Conditions at any time. It is your responsibility to read the Terms and Conditions on each occasion that we use this website, and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

1.1 All orders that you place with A.V.flooring will be subject to acceptance in accordance with these Terms and Conditions.
 
1.2 Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products ordered, unless we have notified you that we are unable to accept your order or you have cancelled it.
 
1.3 To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, and that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
1.4 pile reversal
 Permanent Pile Reversal Shading is a phenomenon that can appear in any cut pile carpet. Its occurrence is random and its causes are largely unexplained. It is also commonly referred to as watermarking, pooling or puddling. A cut pile carpet that has ‘shaded’ will show areas lighter or darker than the surrounding carpet pile. This variation is caused by the reflection of light from pile tufts which come to lay in different directions. if this occurs every effort will be made to
replace the carpet.

1.4 Payment can be made by PayPal or debit/ credit cards.
1.5 When ordering from A.V. Flooring via the website or over the phone you have a right to cancel and return your order up to 60 days after receiving your order. Some products are excluded from this policy for example items which are cut to your bespoke size. Please note you will be responsible for the organisation and cost of returning the item(s) to us. All items must be returned in the same packaging and condition in which they were received by you.

1.6 In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. Unfortunately if any ordered item is removed from it's original condition (for example cut and fitted) we will be unable to replace the item(s).
1.7 over ordering on wood & l.v.t products cannot be returned due to suppliers sale or return policy please refer to measuring guide.